Privacy Policy
Veteran’s Choice Inc. (“Company,” “we,” “us,” or “our”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or communicate with us.
By using our website or services, you agree to the practices described in this policy.
1. Information We Collect
We may collect the following types of information:
Personal Information
- Name
- Phone number
- Email address
- Mailing address
- Any other information you provide through forms, calls, or communications
Automatically Collected Information
- IP address
- Browser type
- Device type
- Pages visited and time spent on our website
- Cookies and tracking technologies
Service Information
- Details related to service requests, appointments, and service history
Communication Data
- Emails, SMS messages, phone calls, and customer support interactions
2. How We Use Your Information
We use the information we collect to:
- Provide, operate, and maintain our services
- Schedule and manage appointments
- Send service updates and technician notifications
- Respond to inquiries and customer service requests
- Improve our website and services
- Send important updates or administrative messages
- Send marketing communications only if you have opted in to receive them
- Prevent fraud and ensure security
3. SMS Communications
By providing your phone number and opting in, you consent to receive SMS (text) messages from Veteran’s Choice Inc.
These messages may include:
- Appointment confirmations and reminders
- Service updates and technician arrival notifications
- Responses to inquiries
- Follow-up communications
- Promotional messages (only if you have explicitly opted in)
Message frequency may vary. Message and data rates may apply.
You can opt out at any time by replying STOP. For assistance, reply HELP.
4. Sharing of Information
We do not sell, rent, or share your personal information, including your mobile number, with third parties for marketing or promotional purposes.
We will never share your contact information, including your mobile number, with third parties for marketing purposes.
We may share your information only in the following limited circumstances:
- With trusted service providers who perform services on our behalf (such as scheduling systems, payment processors, or customer support tools), and who are contractually obligated to protect your information
- When required by law or legal process
- To protect our rights, property, or safety
- In connection with a business transaction such as a merger or acquisition
5. Third-Party Service Providers
We may use third-party vendors to help operate our business, including hosting providers, analytics tools, payment processors, and communication platforms.
These providers are contractually restricted from using your personal information for marketing purposes.
6. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance user experience and analyze website performance. Cookies do not store personally identifiable information.
You may disable cookies through your browser settings.
7. Data Security
We take reasonable administrative, technical, and physical measures to protect your personal information.
- Sensitive information is encrypted during transmission
- Access to personal data is restricted to authorized personnel
- Systems are maintained in secure environments
However, no method of transmission over the Internet is 100% secure.
8. Data Retention
We retain your personal information only as long as necessary to:
- Provide services
- Comply with legal obligations
- Resolve disputes
- Enforce agreements
9. Your Rights and Choices
You have the right to:
- Request access to your personal information
- Request correction of inaccurate data
- Request deletion of your information (subject to legal obligations)
- Opt out of marketing communications at any time
10. Third-Party Links
Our website may contain links to external websites. We are not responsible for their privacy practices.
11. Children’s Privacy
Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page.
13. Contact Us
If you have any questions about this Privacy Policy or your personal information, please contact us:
Veteran’s Choice Inc.
📞 (951) 888-1600
📍 Temecula Valley / Murrieta, CA